Questions from the jump seat (and the kitchen table)

It's a shared trip view for airline crew and their families. The crew member's schedule becomes a simple picture at home: where they are, when they land, and when it's a good time to call.

Crew is the pilot or flight attendant whose schedule powers the app. Family is everyone who follows along: a spouse, kids, parents, a best friend. Family members join with a share code from the crew member, or by reading the crew member's calendar on their own iPhone.

Not if they're in your Apple Family Sharing group and you have a Family plan. New followers outside that group need their own plan to see your trips. See Plans & billing below.

No. The app reads your schedule from your calendar. You can also add a trip by hand when something changes last minute.

It means the crew member has landed, reached the gate, and has some breathing room before the next flight. It's our best guess at a good time to call, not a promise they're off the airplane.

About 15 minutes after the "at the gate" alert. That gives crew time to finish shutdown, grab bags and turn their phone on.

If the next flight leaves within 90 minutes, we skip it. A quick turn is busy: paperwork, walkaround, boarding. We'd rather stay quiet than send you a "call now" that can't be answered. It's also skipped if you turned it off for that crew member, or if the "at the gate" alert didn't come through.

Why it works this way: a missed call during a tight turn is worse than no alert at all.

Timing depends on flight data from the airline and tracking sources, so alerts can land a few minutes early or late.

Flight Progress controls the flight alerts your family gets about you: pushback, takeoff, approach, landing and arrival at the gate, plus cancellations, diversions and holding. Crew don't get these alerts about their own flights.

Yes. Open Settings → Notifications & Availability, pick the crew member, and turn off "Is [name] Available?". The other alerts stay on.

No. Tapping a notification opens the app and clears it from your lock screen. That's normal iPhone behavior.

When the last working flight reaches the gate, the app looks for a flight from where the trip ends to the home airport. It picks the first realistic option and estimates a home time from it.

• 45-minute rule: the commute flight must leave at least 45 minutes after the last working flight reaches the gate. Crew need time to wrap up, walk the terminal and get through to the next gate.
• 24-hour window: we search flights up to 24 hours after that gate arrival. Late-night arrivals often commute home the next morning.
• About a day ahead: we start looking for commute flights about a day before the trip ends.
• 25 minutes to leave the airport: after the last flight reaches the gate, we allow 25 minutes to get from the gate to the curb.

Not directly. The app can't see standby lists, so the estimate assumes the commute flight they planned.

Getting Home shows an estimated time home, based on the last working flight, any commute flight and the Apple Maps drive time from the airport. It's an estimate and can change with delays.

On family phones a finished trip stays until the crew member is expected home, then the next trip shows. On the crew member's phone it stays until the end of that day.

No. The trip stays on screen until the delayed flight actually lands.

Full details are shared for the current trip. The next trip appears in full once the crew member's phone opens the app and switches over.

Why it works this way: schedules change constantly. Sharing one trip at a time keeps family looking at the trip that's really happening.

It means your phone has the latest information the crew member has shared. If the crew member hasn't opened the app since their schedule changed, family won't see that change yet.

Crew only. When you and a crew member you follow both turn it on, you'll get a heads-up when you're on layover at the same airport or hotel. Both of you need Crew Household.

Yes. Add a CrewParent Live widget to your Home Screen or Lock Screen to see one crew member's trip status at a glance. If your car supports CarPlay widgets, your CrewParent Live widgets show there too and update the same way they do on your phone.

Install the app and sign in with the same method you used before. Your trips, followers and plan come with you. If your plan doesn't show up, tap Restore Purchases in Settings → Crew Household.

You've probably signed in with a different method than before. Sign out, then sign back in the way you first did. Don't buy the plan again: it belongs to your Apple ID. Tap Restore Purchases in Settings → Crew Household instead.

Email support@crewparent.live and we'll help you find your original account.

1. In Settings → Crews, tap Share With Family to get a code.
2. Send it to your family member.
3. They enter it in their app.
4. You approve them. Nobody follows you without your OK.

Yes, any time, from Settings → Crews → Followers. Your trips are removed from their phone and they see "[Your name] is no longer sharing trips with you."

Yes. Send them a new share code and approve them again. It works just like the first time.

Two ways. The crew member can choose how they appear, like Mom or Dad. A follower can also give them a private nickname that only the follower sees.

Yes. Anyone you approve can follow, wherever they live.

There are three ways, and the app only reads your schedule. It never changes anything in your calendar.

United and Delta crews can use Apple Calendar or upload a calendar file. American and Southwest crews use Apple Calendar. Anyone can add a trip by hand.

Yes. A family member can upload a calendar file you send them, or read your calendar on their own iPhone.

If you use Apple Calendar, just open the app after the change. If you upload files, upload the new one.

Crew Household comes in two plans, Individual and Family, each billed monthly or yearly. Prices are shown in the app before you buy.

Everyone in your Apple Family Sharing group gets Crew Household with one purchase.

Settings → Crew Household → Redeem Code.

Your plan belongs to your Apple ID. First check that you signed in the same way as before (see Accounts & sign-in). Then tap Restore Purchases in Settings → Crew Household.

Plans are billed by Apple. Cancel anytime in your iPhone Settings → your name → Subscriptions, or in Settings → Crew Household → Manage Subscription. Deleting the app does not cancel the plan.

Only what family needs: your flights and your hotels. We don't store crew member names, employee numbers or your schedule notes.

No. CrewParent Live is an independent app and isn't affiliated with any airline.

Only the followers you've approved. You can remove anyone at any time, and their copy is wiped.

Settings → Account → Delete Account removes your account and its data. Cancel any plan with Apple separately.

For the full details, read our Privacy Policy.